Customer Service Questions:
What is your Return Policy?
We strive to make returns easy, peasy! You can view our return policy and start a return through our online portal here.
Can I cancel an order?
Generally, we are not able to cancel an order after it has been placed as we are charged hefty processing fees on the transaction that aren’t not refundable to us. We are happy to exchange an item BEFORE it ships if possible, or return the order for store credit. Please reach out to us if you need to make changes to an order that has not shipped and we will do our best to help!
How long does it take to process my return?
It may take 7-10 business days to process your return once it has been received back to our warehouse. You will receive a confirmation email once it has been processed. If you elected to receive a store credit, you’ll receive a digital gift card immediately upon processing. If you elect a refund instead of a store credit, it may take an additional 5-10 days to process depending on your bank’s policies.
Please note that we do not provide delivery confirmation for your return. Please keep records of the tracking information for your return, so you can estimate the date by which your return will be fully processed.
What is re:do and how much is return shipping?
We are so excited to offer re:do to make returns easier and more affordable for everyone! Simply elect to purchase this return insurance at checkout and it will cover the cost of your return shipping label for returns electing store credit- making sending back your item a breeze. If you do not buy your re:do insurance or elect to return your item for a refund, you still have the option to get a discounted return label through our return portal, which will be based on the weight and quantity of the items you are returning. Make sure you utilize your shipping label within 48 hours by shipping your item, or the return label will be cancelled.
Please note the re:do insurance is not eligible for use on final sale items as final sale items are not returnable.
I received the wrong item, now what?
Uh oh! We do our best to make sure every order is perfect, but occasionally there may be a mixup. We are happy to help straighten things out ASAP! Please send us an email to firstname.lastname@example.org with your order number and a photo of what you received so that we can look into what happened. We respond to emails within 24 business hours, Monday-Friday.
I received a damaged item, what should I do?
Oh no! We are so sorry! While we do our very best to inspect our items and double package everything - we may miss a small defect from time to time. We will make it right! Please email us at email@example.com with your order number and photos of the item showing the damage and we will look into it right away.
Do you offer exchanges?
With our inventory changing daily, we cannot guarantee an exchange for the same item. We make returns easy; however, and you are welcome to return qualifying items for shop credit +5% over your purchase value and buy the new size/color you would like if your item is in stock. Don’t forget to check out our re:do easy returns to cover your return shipping label costs!
What is Shiptection?
We are thrilled to offer you shopping with peace of mind! We’ve partnered with Shiptection to allow you the option to add shipping insurance at checkout which will cover your entire order in the event of lost, stolen or damaged packages. Avoid having to deal with refused claims from shipping carriers - Shiptection will quickly replace your order or issue you a refund for delivery mishaps.
Shipping & Pickup Questions:
When will my order ship?
I am so glad you asked! We have the fastest shipping in the industry! All orders leave our warehouse within 48 business hours (often even sooner than that). We’ve held to this, even in our busy holiday season, but if there will ever be circumstances that makes our shipping time longer - we will make sure the site is updated to let you know!
How much does shipping cost?
We offer a flat rate of $8.75. This covers all of the carriers we use including USPS, FedEx and UPS.
Where does my order ship from?
We are located just north of the Twin Cities in Forest Lake, Minnesota. We ship to all 50 states and the beauty of being in the middle of the country - most people get their packages within a few days!
Do you offer shipping insurance?
We do! See our FAQ above on our Shiptection insurance!
I entered the wrong address at checkout, now what?
We kindly ask that customers double check their shipping address at checkout to ensure a smooth delivery process. If you realize you entered the wrong address, please email us ASAP to firstname.lastname@example.org . We ship super fast, so it’s really important that you let us know right away to see if we are able to make the change. If your order has already shipped, we aren't able to make adjustments to it, and you'll need to work directly with the shipping carrier to obtain your package.
If your order is returned to us or lost due to an incorrect shipping address entered at checkout, we are unable to replace or refund the order, nor can we cover the cost of shipping to the correct address. We are happy to send an invoice and re-ship your package to you in the event it is returned to us.
How can I track my order?
Be on the lookout for an order confirmation and order fulfillment email with your tracking details. Sometimes they land in spam, so be sure to check there too! If you register an account, you can always login and view your order history to track your package as well.
My order says delivered, but I don't have it. Now what?
Sorry to hear you are having trouble locating your package. If you receive delivery confirmation, but are unable to locate your order, the first step it is to reach out to the shipping carrier that provided the delivery confirmation for further information. While we are amazing at shipping your orders promptly and well protected, once your package leaves our warehouse, we aren't able to control it's transit or delivery. The shipping carrier will help you in locating your missing package based on delivery details. Please note that we are not responsible for stolen packages. We always recommend Shiptection insurance to avoid issues with lost or stolen mail, especially if your delivery area is not secured or within a communal setting.
I am local, how do I arrange pickup of my order?
We LOVE local pickups! Please send an email to email@example.com to arrange for your order pickup after you receive confirmation that your order has been fulfilled. We ask for 24 business hour notice to make sure we can get your bag out to the pickup box with plenty of time before you swing by!
Do you have a size chart?
Our full size chart and Model info can be found here. Be sure to read the super detailed sizing advice on each product though to ensure you are getting the best fit for that piece!
How can I stay up to date on new releases, sales, etc?
Be sure to join our Facebook VIP group! We post sneak peeks, announcements, and more! You can also sign up for text alerts and be sure to subscribe to our emails too.
Do you offer gift cards?
Yes - and they are well loved by the recipient! You can order digital gift
cards directly on our site here >
Where can I watch your LIVE shows?
I’m so glad you asked! We LOVE to get to know our shoppers and the best way to do that is for you to tune into our LIVE shows. You can catch them on our FREE App or on Resort To Style Facebook page. Be sure to follow our page and keep your notifications on to receive an alert when we are on!
Do you have a store location?
We do not have a physical store location to shop. We do offer local pickup though. Check out our Shipping and Pickup FAQ for details.